Helion Design

Privacy & Cookie Policy


Privacy and Cookie Policy

At Helion Design, we’re all about creating awesome videos and keeping your trust. This Privacy and Cookie Policy explains how we handle your info and use cookies when you work with us or visit our website. 

1. Who We Are

We’re Helion Design, your go-to team for video and multimedia production. You can reach us at dan@helion.design . We’re responsible for looking after your data (in legal terms, we’re the “data controller”).

2. What Info We Collect

We only collect what we need to make your project a success or improve your experience with us. Here’s what we might gather:

  • Contact Details: Your name, email, phone number, or company details when you reach out, place an order, or sign a contract.
  • Project Info: Details you share, like your brief, input materials (e.g., photos or footage), or contributor info, to help us create your video.
  • Billing Info: Payment details (like bank or card info) to process your order.
  • Website Use: Info like your IP address, browser type, or pages you visit on our site, collected via cookies or analytics tools.
  • Correspondence: Emails, messages, or notes from our chats about your project.

3. How We Use Your Info

We use your info to deliver great service and keep things running smoothly. Here’s how:

  • To manage your project, create your video, and keep you updated.
  • To process payments and send you invoices.
  • To respond to your questions or sort out any issues.
  • To improve our website and services (e.g., seeing which pages you love).
  • To send you updates or marketing (only if you’re cool with it—more on that below).
  • To meet legal obligations, like keeping records for tax purposes.

We’ll only use your info for the reasons we collected it, unless we get your permission to do something else.

4. Why We’re Allowed to Use Your Info

We’ve got a few legal reasons (or “bases”) for handling your data:

  • Contract: To fulfill our agreement with you (e.g., making your video or sending you the final product).
  • Legitimate Interests: To run our business smoothly, like improving our website or keeping our records organized, as long as it doesn’t unfairly impact you.
  • Consent: If you opt in to things like marketing emails, we’ll use your info based on your permission.
  • Legal Obligation: To comply with laws, like tax or data protection rules.

5. Sharing Your Info

We don’t share your info unless it’s necessary to get the job done or follow the law. Here’s who might see it:

  • Our Team: Our staff.
  • Service Providers: Companies we use for things like payment processing, cloud storage, or analytics (e.g., Google Analytics). They’re bound to keep your data safe.
  • Contributors: If your project involves interviewees or others, we might share relevant details with them to coordinate filming.
  • Legal Authorities: If required by law, eg for tax audits or court orders.

We’ll never sell your info or share it for marketing.

6. Cookies (The Techy Bits)

Cookies are tiny files that help our website work better and give you a smoother experience. Here’s what we use them for:

  • Essential Cookies: These make our site function, like letting you log in to our proofing area or remembering your order details.
  • Analytics Cookies: These help us see how you use our site (e.g., which pages you visit), so we can make it even better.
  • Marketing Cookies: If you agree, these help us show you relevant ads or content.

You can control cookies through your browser settings or our cookie pop-up (if you see one). Blocking cookies might affect how our site works, but you’re in charge!

7. How Long We Keep Your Info

We only keep your info as long as we need it:

  • Project Data: We’ll hold onto contract details, input materials, and video files for 6 months after delivery (as noted in our Terms and Conditions), then delete them unless we need them longer for legal reasons.
  • Billing Info: We keep payment records for 7 years to meet tax requirements.
  • Website Data: Analytics data (like IP addresses) is usually kept for up to 2 years, depending on our tools.
  • Marketing: If you opt into emails, we’ll keep your details until you unsubscribe.

When we no longer need your info, we’ll securely delete or anonymize it.

8. Keeping Your Info Safe

We take security seriously to protect your data from unauthorized access or loss. Here’s what we do:

  • Use secure systems and encryption for storing and sharing your info.
  • Limit access to your data to only those who need it.
  • Work with trusted service providers who follow strict data protection rules.

If something goes wrong (like a data breach), we’ll let you know and take action as required by law.

9. Your Rights

You’ve got control over your info. Here’s what you can do:

  • Access: Ask us for a copy of the data we have about you.
  • Correct: Let us know if your info needs updating.
  • Delete: Request we delete your data (unless we need it for legal reasons).
  • Restrict: Ask us to limit how we use your info in certain cases.
  • Object: Say no to things like marketing or data use based on our legitimate interests.
  • Portability: Get your data in a format you can use elsewhere.
  • Withdraw Consent: If you opted into marketing, you can change your mind anytime.

Just email us at [insert contact email] to make a request. We’ll get back to you within 30 days (sometimes faster!). If you’re not happy with how we handle your data, you can contact the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Marketing and Staying in Touch

We’d love to keep you in the loop about our services, new projects, or special offers, but only if you’re okay with it. You can opt in when you sign up or contact us. If you change your mind, just hit “unsubscribe” in any email or let us know.

11. Where Your Info Goes

Most of our data stays in the UK or EU, where strong data protection laws apply. If we use tools or providers outside these areas (e.g., a cloud service in the US), we’ll make sure they meet the same high standards through contracts or certifications.

12. Cookies and Third-Party Links

Our website might link to other sites (e.g., social media or payment platforms). These sites have their own privacy policies, so check them out before sharing any info. We’re not responsible for how they handle your data.

13. Updates to This Policy

We might tweak this policy from time to time to keep it up to date. If we make big changes, we’ll let you know via our website or email. The latest version will always be on our site at [insert website URL].

14. Got Questions?

We’re here to help! If you’ve got questions about this policy or how we handle your data, reach out to us at dan@helion.design . We’ll get back to you as soon as we can.

15. The Legal Stuff

This policy is governed by English law, and any disputes will be handled in English courts. We’re committed to keeping your data safe and respecting your privacy every step of the way.